Return and Refund Policy
1. Statutory right of withdrawal
Consumers can cancel their order within 14 days of receiving the goods.
The cancellation must be clearly declared within this period. After declaring the cancellation, the goods must be returned within a further 14 days.
The full legal terms and conditions can be found in our cancellation policy.
2. Registering a return
Please inform us by email before returning, if possible:
Please provide the following information:
• Name of the customer
• Order number
• Name of the product to be returned
• Optional: reason for return
Prior contact facilitates processing, but is not a prerequisite for the effective exercise of the statutory right of withdrawal.
3. Return address
Ostsee-Folien
Darwin Mix
Am Markt 7
23743 Grömitz
Germany
Please return the goods with sufficient postage and securely packaged for transport.
Unfranked shipments do not have to be accepted if the customer previously had a reasonable opportunity to return them properly.
4. Condition of returned goods
The product may be carefully unpacked and examined to check its nature, characteristics and functioning.
Practical use of the aluminium squeegee for foiling work regularly goes beyond a mere inspection if it results in signs of wear, scratches, dirt, material abrasion, deformations or other changes.
In such a case, we reserve the right to deduct a demonstrable loss of value from the refund amount.
However, the statutory right of withdrawal does not lapse solely because
• the packaging has been opened,
• the original packaging has been damaged or
• the product has been carefully inspected.
We recommend returning the product complete, with all accessories and, if possible, in the original packaging. The original packaging is generally not a mandatory prerequisite for consumers to return goods.
5. Costs of return
In the event of a withdrawal, the customer bears the direct costs of the return.
In the event of a justified complaint due to a defect, an incorrect delivery or transport damage, Ostsee-Folien will cover the necessary return costs.
In such a case, please contact us before returning the goods at:
6. Refund
After receipt and inspection of the return, the refund will generally be made using the same payment method that was used for the order.
The refund will be made within 14 days at the latest after receipt of the declaration of withdrawal. We may withhold the refund until we have received the goods back or the customer has provided proof of return.
Additional costs for express, premium or special delivery selected by the customer will not be refunded if they exceed the costs of our cheapest standard delivery.
7. Damaged or used products
If the goods show signs of use or damage that were caused by handling not necessary for inspection, the refund can be reduced accordingly to the actual loss of value.
A deduction will not be made as a lump sum, but only on the basis of the specific and verifiable loss of value incurred.
8. Defective or incorrectly delivered products
The statutory right of withdrawal must be distinguished from the statutory warranty rights.
If a product is defective, damaged or incorrectly delivered, please contact us at:
Please describe the defect as precisely as possible and, if possible, send meaningful photos. Your statutory warranty rights remain fully intact.
9. Exchange
An immediate exchange cannot always be offered. If you would like a different product, you can return the original order within the statutory requirements and place a new order.
10. Commercial customers
Entrepreneurs and commercial customers do not have a statutory right of withdrawal.
A voluntary return for commercial orders is only possible after prior express agreement. A voluntary return can be excluded in particular if the product
• has been opened,
• has been used,
• has been damaged,
• is dirty or
• is no longer complete in its original packaging.
Statutory warranty rights for defective goods remain unaffected.
Status: July 2026